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I had read that they are lax on providing shipping info, even though the site says it will be forthcoming. I ordered my H2o from the website on 10-14. They charged the card on 10-15. I received order confirmation pretty much immediately. No tracking info at all.
On 10-22 I was getting antsy and thought to call them, but the H2o showed up in my mailbox that very day. I had to call customer service a few times in the next day or so. Because of my ineptitude, not because of any fault with the device.
It was my first ereader, and though I'm fairly proficient with computers and smart phones, I was confused by certain idiosyncrasies of acquiring books on the device. They were very patient and I have nothing but praise for their dealings with me. If you want to call customer service, there is a contact us tab with the phone #. Nice folks, great reader.
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