Overnight charging did not work and soft reset did not work so I tried a hard reset only to discover that my volume button is loose. I was unable to do the hard reset. I just spoke to Sony support and they decided to replace the reader. I'm mailing it to them tomorrow. What is the best way to remove the PRSCustomizer? I have my contact information in the setting and since the volume button is loose, I was unable to do a hard reset. I saw a Restore Defaults in the Settings menu but nothing happened when I press it and the bookmark button. Since I'm getting a new reader, I need to restore it before I send it back to Sony tomorrow.
Thanks