Great to hear about the good replacements, Jack and Scion! My second replacement will be here tomorrow and I'd be soooo disappointed if the new device still has issues. And I agree with you, Jack. Ai loathe the stupid, idiotic set-up screen. After havung to set up so many PW1s and PW2s, I just wanted to scream when I realized the KV uses them as well!
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Originally Posted by Matches Malone
Grats everyone that got a good replacement!
I called amazon again to see if they would bump up my replacement from November 26th, but they still refused to budge  |
They tried to pull that crap with me when I called for my first replacement, and I just kept reiterating that I KNOW that Amazon sets aside devices for this particular reason. Every time they said no, I said yes, and she finally gave in. When i called for my new replacement on Saturday, they did not even try to give me a November date. I would call and try to push again. Just do not take no for an answer - because you know it's doable, as proven in this thread!
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Originally Posted by pghaworth
The third time I made it clear that I want US, Kindle, and got Chance. I told him I wanted Kindle Escalation, in the US, and got Andrew. Andrew was on his game. Replacement was bad, but Andrew was great!
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Andrew was the name of a super awesome CS rep who helped Sparklemotion and myself during the PW1 debacle. He stayed beyond patient after many, many swaps. It may be the same one! We may even have contacted him during the PW2 debacle, I forget...