Well, they've hired the "clueless xmas crew" at Amazon.
I am boxing up my Voyages for return and the system forced me to call/email/chat to do it. I got the guy that didn't even know what I was returning even though he had the order#, the details, my explanation of why it was being returned - defective, etc. He sent me a USPS label, HUH, and not prepaid? I had to explain again, everything, remind him it was defective, etc. and only then did I get the right label. He had to go offline every time to talk to someone - his trainer, I suppose.
Get ready for the Xmas fun!