Quote:
Originally Posted by SCION
I wonder why there is no consistency in replacement dates. I was originally told there are no replacements. Period. A refund was processed and I was advised to place a new order (Nov.24th shipping). Called the next day and was told the earliest I could expect a replacement was the first week of November. Called a third time and was told the replacement would ship that day.
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You have to get the right folks. Escalation for Kindle is the dept. that helped me. When I first called I got someone not in the US, and she said you can return it, we don't have replacements. I said NO and asked her for someone in the US and she transferred me. I asked for Escalation and he sent me right back to somewhere outside the US. The third time I made it clear that I want US, Kindle, and got Chance. I told him I wanted Kindle Escalation, in the US, and got Andrew. Andrew was on his game. Replacement was bad, but Andrew was great!
I was in a loop for a bit, though, before I was able to help them understand what I needed.