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I heard back from Kobo. Apparently the book in question is in epub3 format and in their words, "Unfortunately the Kobo website does not have the direct download functionality for EPUB3 files at the moment." Whatever that means. I mean are they having some problems with the site? Is it something they just haven't got sorted yet? Or what? It does appear in the Kobo app but it's not like I can carry my desktop around with me either.
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