Originally Posted by xendula

^ Thank you, pghaworth, and agreed, Jo. I again had flashback to the PW1 debacle, where you woudln't want to return the bad one you had just yet, in case the replacements would turn out to be worse.



I wouldn't describe it as a cloudy effect, but the fonts are noticeable less dark on the yellow background, and very close to my PW2. If that had been the very first V I had received, I would likely not even tried a replacement. The first V I got has really sharp, dark fonts, much better than my yellow PW2.

Agreed that Amazon added some extra hoops between customers and call option. I had so much background noise by the time my call had been transferred to kindle support (in India), that I asked her to call me back, and the call quality was still bad.