My replacement came in yesterday, and the
screen is much MUCH worse than the first one (see attached pics. 1st V on left, replacement on right). It's yellow.
I said I would only ask for a replacement once, but I think I'll try another replacement. It just doesn't make sense to hold on the a bad screen that bithers me at over $200, and my PW2 is so bad that I don't think i can go back to using it. Mind you, the PW2 went through a few replacemnets until I gave up and kept the least bad one, so even that was not right!
Quote:
Originally Posted by jswinden
The CS guy said they have been examining some of the Voyages in the office and were seeing the tinting on some of them. So at least its a known issue which CS can see first hand.
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Well, that's at least a start, that they acknowlege the issue.
I had to argue back and forth for 30 mins with someone in India until she agreed to send me a replacement within 3 days. Did you talk to someone statesside? I noticed during the PW1 and PW2 returns game that statesside Cs reps seem to have more decision power than Indian/Phillipino reps.
Quote:
Originally Posted by sparklemotion
I agree, I really wish they sold the H20 here. Does anyone know if there's plans to sell it here in the states?
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I emailed customer care to find out the same. After a day, i received a canned response with a link to their retail list, I wrote back, and a day after that they said they did not know if/when the H2O would be available in brick and mortar stores.
For Kindle users who also may consider an H2O and who don't know this: there is no way to call Kobo's Customer "Care" - there is a phone number with a recording to go to their website to request help, and their help comes in an email by the look of it. If I had had a real issue, I would have waited for 2 days to maybe get a resolution.
Quote:
Originally Posted by s0ckpupp3t
My screen has hundreds of dead pixels stuck on black so it looks like tiny black flecks are scattered all over the screen. I tried resetting the device, turning on page refresh, etc. but the black pixels/flecks never go away. Anyone else have this?
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Yes, mine has that, too. They are so pronounced that they bother me, but the lighting is worse to me. I could live with the black specks, though i would perfer not to have any. I don't understand why they are there.