Originally Posted by sparklemotion

I see. Thanks for your input. I have heard about their poor CS, but I tend to accept that I'm on my own with most devices I buy. For software issues, or other problems, I turn to the forums before CS. They never seem to know what they are talking about at any customer service really. I end up knowing more than they do. As far as defects arising during the year, that's more of a concern with Kobo than Amazon, for sure. Amazon, no doubt, has amazing CS, it's one of the reasons I always give the Kindles a try each year. I give them full credit for their awesome CS, now if only they could manage to make an e-reader with an even screen. I guess I'll see how it goes with the Kobo H20. The ecosystem isn't an issue for me thankfully as I side load all my books.

Since I've had so many bad kindle experiences, I really want to see a Kobo H20 in person and see what I think. I've read quite a few posts on here from people who are very happy with them so fingers crossed. If it doesn't work out for me, I'll stick with my PW2 for another year and hope that next year brings something better. It seems almost humorous saying that. Oh yes ... maybe one fine year there will be some magical shift and there will actually be an e-reader release that isn't riddled with issues. Or at least maybe the odds with start to improve. Instead of going through 5 or 6, maybe only 2 or 3 returns will be necessary before hitting gold. Maybe. Let's just say I'm not holding my breath.