Thread: H2O Screen Locks Up After Sleeping
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Old 10-24-2014, 05:18 AM   #17
murg
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Posts: 3,240
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Join Date: Jan 2012
Location: Australia
Device: Kobo: Not just an eReader, it's an adventure!
Quote:
Originally Posted by camelriders View Post
I got an email from Kobo support today but have not responded yet.

They asked a few questions then gave me the procedures to update to fw 3.11.0, then almost 1.5 hours later I got a follow-up email apologizing for the first email and said they need me to answer a few questions... I guess they thought telling people to update their firmware 1st is not the best thing and may aggravate customers.

Of course, why would I get aggravated, I mean it's logical to upgrade the firmware first to fix a problem the firmware does not address.
From what you are saying, Kobo gave you instructions on how to force an update to 3.11. Could you please share that with us.
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