Quote:
Originally Posted by sparklemotion
I was called by an Amazon rep (as was another user on here) in my dealings with the PW1. I can't even remember how many he sent me, 6 or 7, I'd say. After trying maybe 3 or 4 he told me they were talking to their techs and working with the lab and they had resolved it and that I would be happy with the next one they sent. I give them credit for trying, but it never happened and I never received a good one. Every one suffered the same issues. I'm not trying to be a downer, I'm just saying if anyone else receives this type of call don't get your hopes up.
I do really hope this time is different and people taking up their offer for replacements get good ones.
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I was contacted by a rep too with the PW 1 after my honest review on Amazon.
Except, rather than get sent numerous units (I already went through about five at best buy..) I had them make a note to send a corrected one once the problem was fixed months later.
I really think the voyage is a different issue than the PWs. The paper whites had bruising - it looked like someone spilled grape juice over the screen. It wasn't uniform, but uneven and jagged.
The voyage is uniform and gradual.
I've had the nook glow light, kobo glo in addition to the Amazon lighted readers. Those all had issues, i still say the voyage is one of the best screens I've seen.
I'm glad the really annoying stuff like spotlighting LEDs and bruising is not on my voyage.