Quote:
Originally Posted by j.p.s
I wonder if that explains why people got so many bad PW1 and PW2 in a row.
The PW QC inspectors didn't notice the screen problems, The customer returns the PW. The same QC inspectors see nothing wrong, so it goes to the refurb pool and is reboxed. The refurbs go to people who returned a PW. Lather, rinse repeat. That way, even a low percentage of defects can cause someone to get multiple bad replacements in a row.
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If memory serves me correctly, refurbs have an "R" on the box. I know that the first two PW1s I received did not have the "R" on the box, but the third one did. I suspect most replacements at this early date will be fresh from the factory, but you can expect returned units to get recycled in the future. I seriously doubt Amazon will ever ship returned Voyages out for "new" purchases, but they will ship them out as replacements and as refurbished units. I specifically called and asked CS during the PW1 swap outs if I was getting a new or a refurb unit, and was told they were mostly refurb units. But that was over a month after the initial release.