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Unfortunately I wasn't able to find an image to restore it with. I ended up talking to Kobo again and they replaced the unit with a Kobo Touch. I was actually disappointed because I liked the old unit and it was eminently fixable. But try explaining to an offshore "tech support by checklist" worker that you don't want a new unit, you just want an image so you can fix it yourself.
Needless to say the first thing I did when I got the Touch was to take the back off, take the microSD card out and image it. And a good thing too, because I think I got a refurbished unit and there is something subtly wrong with it. I've had to restore from image twice.
I love the Kobos, but their OS and software is very fragile.
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