Quote:
Originally Posted by SCION
Because of this post and others similar, I called Amazon this morning. Informed them I found it disconcerting that people who posted critical reviews on their site were contacted directly and offered early replacements (although the item is out of stock), yet I was not when I spoke with someone. The person claimed ignorance and escalated the call. The second person boldly stated no such thing could occur; Amazon doesn't directly reach out to people who write reviews. Told her I wasn't buying that, more than a handful of folks have claimed the same thing, surely they aren't making this up. She then escalated the call and lo and behold the next person said, stock has become available sooner than expected. And to expect shipment (of the replacement) the first week of November.
Here's the follow-up email I received after the call:
"Hello ...,
I've set a reminder to e-mail you back regarding our conversation today about the replacement Kindle's shipping details.
I appreciate your patience while I continue to work on this matter.
We look forward to seeing you again soon.
Best regards,
..."
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Hmmm... worth a shot, I'd say. If I could have a good screen and find a silicone case without texture then I'd be fine. How soon is yours coming?
ETA - did you call regular CS or Kindle CS?