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Old 10-23-2014, 01:34 PM   #380
jocampo
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Posts: 3,034
Karma: 6980745
Join Date: Nov 2010
Location: USA
Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"
To those who are having issues with their Voyages... here are my 2 cents: buy it from Best Buy.

Honestly? I did that with my Touch, PW1, PW2 and now Voyage. Had issues with the PW2, no issues with PW1 and my Voyage screen looks fine.

I understand some pre-ordered but unless Apple, there is no easy way to return a device. Moreover, buying via Best Buy allows you to go home, open, check, drive back, exchange, if applies.

This may not help those who closest BB is 50+ away, but I certainly stop buying Kindles via Amazon long time ago. Chances that it will be defective or with some screen problem is like 50:50.

Last but not least ... no product line is perfect. I learned that when I was working for HP :-) We had a margin of error or crappy inkjet cartridges that were produced. It is virtually impossible to get a 100% perfect lot of any product, that includes iPads, Kindles, PS4s. I actually remember when initial PS4 orders and reviews were from people with bad units. After a month, it was clear that those bad units were only a very small percent of initial production. In other words, some will always "win the lottery" and get some bad units, that's unavoidable.

Personally, I consider a product a crappy one when, even after months, you continue seeing quality issues and majority of people complain about it. Then you can certainly say that it is a design issue, not manufacturing problem. The 1st is not fixable (same year I mean) The second one may or may not be fixable, depending of the problem.
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