Quote:
Originally Posted by negris123
An amazon customer rep called me (without me requesting a call) yesterday after seeing my review on their voyage page. They supposedly had a way of getting a replacement to me sooner. I already got a refund when they told me it would take another month to get a replacement. I would had tried a replacement at first but after reading all the reviews and looking at all the pictures I am convinced that many devices (if not all of them) look like this. There is no point in getting a replacement. At least, I am not willing to take that chance. This is the first time I have a customer rep call me, clearly Amazon is on high alert about this.
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Because of this post and others similar, I called Amazon this morning. Informed them I found it disconcerting that people who posted critical reviews on their site were contacted directly and offered early replacements (although the item is out of stock), yet I was not when I spoke with someone. The person claimed ignorance and escalated the call. The second person boldly stated no such thing could occur; Amazon doesn't directly reach out to people who write reviews. Told her I wasn't buying that, more than a handful of folks have claimed the same thing, surely they aren't making this up. She then escalated the call and lo and behold the next person said, stock has become available sooner than expected. And to expect shipment (of the replacement) the first week of November.
Here's the follow-up email I received after the call:
"Hello ...,
I've set a reminder to e-mail you back regarding our conversation today about the replacement Kindle's shipping details.
I appreciate your patience while I continue to work on this matter.
We look forward to seeing you again soon.
Best regards,
..."