Quote:
Originally Posted by SCION
After using the device in different reading conditions I decided the defect is not acceptable. It's noticeable. Period.
Spoke to Amazon (love how they call you in 5 minutes!) and told the representative about the discoloration. She didn't sound surprised. Leads me to believe the reps have been put on alert. Of course she promptly offered to send me a replacement, but it's out of stock (sounded like she knew this already, but went through the motion of checking anyway). Because she can't send a replacement, she issued a refund without me asking. Just like that. Advised me to place an order for another Voyage scheduled to ship end of November, which I did. Received two emails immediately after the call ended. A confirmation of the refund and a return shipping label.
Consistently amazing customer service. You get 30 days to return the device, so I'll keep using it for the time being. Perhaps the November ship date will be bumped up.
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That really is impressive. The service that is.