Quote:
Originally Posted by negris123
An amazon customer rep called me (without me requesting a call) yesterday after seeing my review on their voyage page. They supposedly had a way of getting a replacement to me sooner. I already got a refund when they told me it would take another month to get a replacement. I would had tried a replacement at first but after reading all the reviews and looking at all the pictures I am convinced that many devices (if not all of them) look like this. There is no point in getting a replacement. At least, I am not willing to take that chance. This is the first time I have a customer rep call me, clearly Amazon is on high alert about this.
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I was called by an Amazon rep (as was another user on here) in my dealings with the PW1. I can't even remember how many he sent me, 6 or 7, I'd say. After trying maybe 3 or 4 he told me they were talking to their techs and working with the lab and they had resolved it and that I would be happy with the next one they sent. I give them credit for trying, but it never happened and I never received a good one. Every one suffered the same issues. I'm not trying to be a downer, I'm just saying if anyone else receives this type of call don't get your hopes up.
I do really hope this time is different and people taking up their offer for replacements get good ones.