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Old 10-22-2014, 06:25 PM   #4
camelriders
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Posts: 26
Karma: 13112
Join Date: Oct 2014
Location: USA
Device: Kobo Aura H20
Thanks. I have zero issues while using the device, never freezes or locks up, either with 3.7.0 or 3.8.0 firmware, just the issue when it sleeps and I wake the device.

I sent a message to Kobo but have not heard from them yet. Not even an acknowledgment of an open case. I guess the support they offer really does stink!


Quote:
Originally Posted by Joeldmtl View Post
I've been complaining about my Kobo Touch randomly locking up while I'm reading ever since I did a FW 3.8 update. Then after a few minutes it unlocks and completes the string of instructions I've given it while it was frozen and is fine until the next lock-up, which can be 2 pages later or 10 pages later.

No one else in this forums seems to have had this experience, but I've read about similar lock-ups on other forums. Kobo Customer care say do a Factory Reset .... yada yada yada .... To date I haven't seen any solutions.

I'm waiting for FW 3.11 to see if that solves the problem. If not, I'll try going back to an older version (FW 3.3.1)
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