I've been complaining about my Kobo Touch randomly locking up while I'm reading ever since I did a FW 3.8 update. Then after a few minutes it unlocks and completes the string of instructions I've given it while it was frozen and is fine until the next lock-up, which can be 2 pages later or 10 pages later.
No one else in this forums seems to have had this experience, but I've read about similar lock-ups on other forums. Kobo Customer care say do a Factory Reset .... yada yada yada .... To date I haven't seen any solutions.
I'm waiting for FW 3.11 to see if that solves the problem. If not, I'll try going back to an older version (FW 3.3.1)
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