Quote:
Originally Posted by Froide
I had the same problem last night (on my computers at home and at work) and again this morning; the $0.00-priced item appears at full price + tax in the cart, and the site keeps changing my billing address state from NY to CT. I contacted Tantor last night to explain the issue and am awaiting their reply.
UPDATE:
I don't see a reply from Tantor Media (yet), but I did have success "buying" the free audiobook just now!
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Glad to see other fellow Mobilereaders are having success, too.
FYI, Tantor Media emailed me a reply about the same time I'd begun reading Mobileread this morning and shortly before I'd submitted the post above. Here's what they wrote:
Quote:
RE: Contact Form
customerservice
Today at 9:35 AM
Hello ____,
Thank you for your interest in Tantor Media.
We are aware this download is currently showing up at full price. Our support team is currently working on resolving this issue.
I will contact you when this download issue if fixed.
Thank you,
Sarah Barning
Customer Service Representative
customerservice@tantor.com
T 877-782-6867
F 888-782-7821
Tantor Media
6 Business Park Road
Old Saybrook, CT 06475
tantor.com
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Minutes after successfully purchasing
The Invisible Man for $0.00, I received an email confirming my purchase (which reflects my correct address) and a second email, from Customer Service, which I've pasted below:
Quote:
RE: Contact Form
customerservice
Today at 12:01 PM
Hello ____,
This issue has now been resolved.
You will now be able to download "The Invisible Man" at no cost.
If you have further questions, please contact me.
Thank you,
Sarah Barning
Customer Service Representative
customerservice@tantor.com
T 877-782-6867
F 888-782-7821
Tantor Media
6 Business Park Road
Old Saybrook, CT 06475
tantor.com
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