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I am a little frustrated with Amazon's customer service. The first time I contacted them, they told me I would get a replacement in a few days. I kept checking my email and never received a confirmation so I contacted them again to check on that. Turns out they never made the replacement request. They told me I would get a replacement in Nov 26. I asked for a refund. I really liked the higher resolution and sharper text. It was the only reason for upgrading and I never thought the light would be an issue. It's just too distracting for me, especially knowing my PW2 has much better lighting. Since this doesn't seem to be a random defect (too many people reporting the exact same thing), I will probably wait until next year to re-purchase (assuming they come out with an improved voyage).
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