Thread: Amazon’s Monopsony Is Not O.K.
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Old 10-20-2014, 09:15 AM   #12
fjtorres
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Quote:
Originally Posted by DiapDealer View Post
No, he's right—even if it's not relevant to monopsony discussions (and not like anybody who's been in the ebook game long enough hasn't been burnt by numerous vendors because of DRM).

Amazon sold ebooks before mobipocket/Kindle. I believe they were PDFs. People who hadn't downloaded/updated their purchases by a certain point got burnt. Just like people have been burnt by DRM time and time again by numerous vendors.

I take the fact that Kindle 1 owners can still use their devices to buy and read Kindle content as evidence that Amazon learned a valuable lesson from that early experiment in ebook-retailing concerning customer satisfaction; and applied those lessons appropriately.
In that particular case Amazon literally couldn't do a thing because Adobe shut down the servers after switching to a different DRM scheme. (Not too different from what Overdrive did to fictionwise.)

And yes, they learned a lesson: that they needed to control their entire customer relationship so Adobe couldn't screw their customers again.
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