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davidfor · 10-20-2014, 02:41 AM

So, you can select one word OK. And dragging the finger to the second is OK. But, dragging to the third and the device will crash? Does this also happen if you use the handles to adjust the selection after selecting only one word? What happens if you drag up or down to select words on multiple lines?

You said epubs and kepubs. Are the kepubs sideloaded or purchased? Can you try an epub from the MR library? These are well constructed and allows others to test the same book easily.

Are the any stack_nn.log files in the .kobo directory of the device? Depending on the crash, the firmware will create these. If there are and the timestamps match when the highlighting crashes happened, post them and we can make sure Kobo see them. They might also want a book that demonstrates the problem. If it happens for a purchased kepub, the URL in the shop is enough. Or the URL of a book in the MR library also works.

10-20-2014, 02:41 AM	#10
davidfor Grand Sorcerer Posts: 24,905 Karma: 47303824 Join Date: Jul 2011 Location: Sydney, Australia Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos	So, you can select one word OK. And dragging the finger to the second is OK. But, dragging to the third and the device will crash? Does this also happen if you use the handles to adjust the selection after selecting only one word? What happens if you drag up or down to select words on multiple lines? You said epubs and kepubs. Are the kepubs sideloaded or purchased? Can you try an epub from the MR library? These are well constructed and allows others to test the same book easily. Are the any stack_nn.log files in the .kobo directory of the device? Depending on the crash, the firmware will create these. If there are and the timestamps match when the highlighting crashes happened, post them and we can make sure Kobo see them. They might also want a book that demonstrates the problem. If it happens for a purchased kepub, the URL in the shop is enough. Or the URL of a book in the MR library also works.