Quote:
Originally Posted by lkmiller
I put in the keys you tried and no luck for me. How did you download? I wonder if it is a certain number of letters out of the name and your first or last name just happens to correspond to the right number.
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I found the name used was one of a number I found associated with the purchase. It was not the one I had been using, which was exactly as it appeared on my CC.
If you go to "My Account" and click on the Order Number it should give you an "Order Details"page that includes a "Billing Information" box. That is where I found the one that works for me.
Luck;
Ken