Quote:
Originally Posted by SixOfOne
My Aura HD running Koreader is frozen and nothing I try will get it to shut down. It's in suspended mode. Neither the power button nor the manual reset hole at the bottom will turn it off. I've tried both methods with the reader connected to my laptop via the charging cable. I also left it charging for a couple hours to see if that would do anything; didn't work.
For some reason the frontlight turns on and off when I press the power button. But that's all that happens. The same page stays loaded, and it says "suspended" on the screen.
Anything I can do about this other than sending it back to Kobo?
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Have you tried a hardware factory reset?
Probably easiest to try it with the pinhole reset -- hold the light button down and then trigger a pinhole reset. When/if the LED starts flashing rapidly, let go of the light switch and your Aura HD should be doing a factory reset.
When it is completed, you'll need to update the firmware, reload any books on the internal storage, etc.
As for returning it to Kobo for an issue with koreader? That one isn't going to fly. Though if it does turn out to have a problem even running Kobo's firmware/renderers, doing a factory reset before sending it back to clean up any evidence is a good idea.
The other possibility since an eInk screen is bistable so it needs active changing, is that your screen has failed. If so, you'll still get the disco LED as it does the factory reset but the screen will remain unchanged.