Quote:
Originally Posted by simond
It's unlikely for most people, unfortunately you've been very unlucky 
Yeah, postage costs are high in the UK, but bear in mind that even normal insured postage withing the UK would be £5-6 or so |
I weighed the parcels going back to Argos, which was just the H20 in a box in a plastic bag, no protective wrapping at all. It weighed around 500 grams
I've already quoted the actual costs but I'll repeat them here, it's £8.45 for the UK and £14.10 to Europe, plus it takes longer to get to Europe so longer for any refund or replacement.
I should not have to risk those costs, that's why I will not buy direct from Kobo. I might have considered it if the return address was in the UK but I won't pay the costs to Europe.
Amazon won't argue about what is a defect. they always ship a replacement first, and return postage for faulty units are zero.
The only UK seller is Argos. Since I have had three faulty units from them I am loath to risk a fourth, certainly not now, I need to wait a few months for hopefully a new batch of units to come through.
I love my Kobo Aura and would dearly love a H20 but I can't get one so I have to make do with what I have and what I can take a chance on, and that is the new Kindle Voyage.
If Kobo even hopes to compete with Amazon they need to do a hell of a lot more than they currently do.