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For me ordering from Kobo is too much of a risk, of the three faulty H20's I've had two were screen issues, a yellow screen with a darker patch at the top, and a lighter strip running from one of the Led lights. The last one in particular proved impossible to photograph even though I could see it plainly with my naked eye. If you can't convince Kobo you have a fault, by pictures, then you are responsible for the return postage. And in my case it's to another country which makes it very expensive.
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