Quote:
Originally Posted by Hypernova
Thank you Josieb and mbovenka. That sounds kinda scary. I'll refrain from buying from Chapters Indigo for now since I have to pay extra shipping.
Anyone can comment on return/replacement process?
I'm not so worry about technical support since for that I come here before going to manufacture's site anyway  . I've read about the long long replacement process including sometimes they just simply refused. That's a lot different from Amazon 2-day advance shipping replacement process. Also, Kobo website only accept Visa and MasterCard, and my credit card with those are not so generous with buyer protection compared to AMEX or Discover, which make me even more worried. |
This is the email I got from Kobo regarding the first 30 days return process.
"You contacted us today because you are enquiring about the Kobo Aura H2O.
We do offer a period of time where you can return your purchase for a refund. This time period is typically 30 days from the date of purchase.
Upon receipt of your device, if you find fault with it (or simply don't like it), then we would transfer your account to our returns department and they would have specific instructions for you, such as where to ship the device.
For a return you would be responsible for the return postage. To be credited with a refund we most likely would have to receive the device and process it. This would be dependant on the shipping method you choose."