Quote:
Originally Posted by Josieb1
I debated about doing that but discussed it with DH, problem is if it causing issues later on will I have voided my chance if getting it replaced, especially as Kobo logged me as returning it it the store. They confirmed the call result by email.
It's a catch 22, whatever I do will be wrong.
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In the case of the Glo, it was out of the return to store warranty period as her husband purchased it for a gift about 6 weeks before her birthday. Kobo was willing to do an exchange but they required her shipping the Glo at her expense and then being shipped a replacement. I doubted that Kobo would inspect the unit closely enough to realize that the exposed partition had been reformatted under Windows before the factory reset so we decided it was worth taking the chance compared to paying for the shipment back to Kobo and waiting for the replacement unit.
Your comment about potential future issues is valid and even if the procedure I suggested worked for you, you might still run into issues down the road.
Hmmm... looking at your further messages, it appears quite possible that the internal storage is having issues and an exchange is your only solution.