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I had completely resigned myself to passing on it, because my PW1 was doing the job and I couldn't justify the price to upgrade without a NEED. (And the fact that I hit the 2G cap and am constantly struggling to make space didn't count - I keep a lot of cookbooks on my device and they can eat up storage like nothing else, plus I like to keep read books around 'just in case')
And then a weird miracle happened. The screen of my PW started leaking light in a really strange way - it didn't make it unworkable but distracting enough that I was annoyed and ready to replace. I contact Amazon CS just to see what they'd do (it was out of warranty but less than 2 years old and I was hoping they'd offer me a small credit for an upgrade).
They said they hadn't ever heard of my situation happening before and that they were sorry, but the only thing they could offer was ... a complete refund of my original purchase price!
So now I have the Voyage pre-ordered (although the wait on that has moved into late november!) and will just be using a backup kobo in the meantime. But I never thought I'd be so happy to have my kindle malfuction! (And when the light first started, I was VERY upset because it was the same week my hot water heater broke!)
Anyway, Amazon's customer service is one reason I can't imagine not having a Kindle. This was above and beyond - but they've always been very decent about Kindle problems in the past.
(Compare that with TWO broken Cybooks - does anybody else remember those? - that I basically completely threw away hundreds of dollars on)
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