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These are somewhat distressing things to hear and remind me very strongly of my experience with the second model Paperwhite. I ended up having to exchange that twice, and finally just returned the third one for a full refund. Every unit had it's own problems and I didn't want to try anymore.
Strangely, I purchased a basic 5-button Kindle (previous low-end model) which has always been perfectly fine and didn't require any replacements or refunds. Go figure.
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