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I'm really upset tbh. I don't want to be stuck with just Amazon ereaders but it seems I have no choice. I know quality control varies a great deal but ereaders are not cheap devices so you think they would take more care.
I've emailed my feedback to Kobo, not sure if they will reply but at least I've told them about my experience.
Just as an aside I love my little Kobo Aura, it's not the best screen clarity, especially in the evening at low light, but it's does have pin pricks which I decided to accept, not wanting a replacement at the time I bought it in case the replacement was worse.
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