Quote:
Originally Posted by meeera
Josieb1: sorry if I've missed it, but I can't see anything saying that you've tried plugging it in to a different computer. (You've tried a different cable I think, haven't you?) It would be very much worth doing that, to narrow it down to device vs PC issues.
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good point - if the PC decides to apply the wrong USB driver....
I think you can check that by connecting the kobo then looking in device manager to see what is being used
I still think he's right to return it though. one should bot have to jump through all these hoops in order to get a new out-of-the box device to work properly.