Thread: Kobo H2O, still yellow?
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Old 10-14-2014, 12:29 AM   #56
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Josieb1 View Post
If I try to connect my kobo Aura to my pc, if that's okay is it worth trying USBDeview? I did connect my Aura to the PC after the first H20 went back, but I haven't done so since I had problems with the new one.
Yes, it is still worth trying USBDeview. When you open it, you will be able to see the firmware version number and the serial number. So, it is possible that one will work and another will not. As the Aura works, it proves the PC can talk to Kobo devices and makes it more likely to be a faulty H2O. But, is there any chance of trying another PC?
Quote:
Obviously if it isn't then I might give it a go.

The factory reset doesn't work, I've tried three times.
I think three times is more than enough. Unless another PC sees it properly, it's faulty and you should take it back.
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