Quote:
Originally Posted by davidfor
Not likely. With the error Josieb1 has reported, it is the OS reporting there is a problem with the drive partition it sees. If there are problems with the drivers, it usually means the PC doesn't report seeing the device, or can't load the drivers. It doesn't get to the point were it checks the partition. But, it might be worthwhile, if Josieb1 is using a Windows machine, to get USBDeview and use it to delete all the Kobo device/drivers it reports as installed. That won't harm anything, it just means that Windows will report it is installing the driver the next time a Kobo device is plugged in.
I think a factory reset is more likely to fix this. It reformats the partition so hopefully will solve the problem. If that doesn't, then it is probably a problem with the internal memory. In that case, the device should be returned as faulty.
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If I try to connect my kobo Aura to my pc, if that's okay is it worth trying USBDeview? I did connect my Aura to the PC after the first H20 went back, but I haven't done so since I had problems with the new one.
Obviously if it isn't then I might give it a go.
The factory reset doesn't work, I've tried three times.