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Old 10-13-2014, 11:50 PM   #13
Josieb1
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Posts: 5,090
Karma: 18051062
Join Date: Nov 2009
Location: UK
Device: Kindle Scribe, Coloursoft, PW SE, Kindle 6, Kobo Libra 2, Clara BW
Quote:
Originally Posted by davidfor View Post
I would suggest doing a factory reset. There can be occasions where the device seems OK, the PC sees the drive as corrupt and needs it formatted. A factory reset will usually fix this. But, if it doesn't, it probably means a problem with the internal memory and you should get the device replaced.
I've done a factory reset three times. Kobo got me to do one while on the phone with them and I tried it again afterwards. I wish it would fix the problem but it didn't.
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