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I think the quote is likely misleading. There is the occasional slipper and then there is the mass thief and there are no figures to document how many there are of what type.
The ridiculous increase in prices since the big publishers went to big stars with big paydays may have something to do with it, along with some titles not being available so they don't cannibalize paper book sales and trying to squeeze more money by forbidding loans or resales as can do with physical books all tend to generate the feeling in some that if you are going to rip me off, I will rip you off.
This is still no justification, but customers are just people with strengths and weaknesses. I agree with Hitch you do not have to make it easy for people to steal when they might not otherwise. Just because there is not an absolute answer doesn't mean you shouldn't do what you can.
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