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Originally Posted by peterwardgd
If you buy a kobo h20 (or a kindle, they had faulty screens too remember everyone?) and its not fit for purpose in your eyes (and as its a reading device the screen is quite important!) then surely its deemed as faulty and you as the consumer can return it regardless of what this years student intake at Argos says.
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It really depends on whether the seller will agree it's a fault or not. If it's faulty, no question, you can return it. If for example there is a light leak from one of the leds which makes part of the screen look a lot brighter, or if there are a few pinholes that cause bright spots to appear. I'd expect Argos or any other store to offer a refund or replacement for those issues. But if you just think the screen isn't perfect, that's a different story. You can argue it's not fit for purpose, and is indeed faulty because of that, but... well good luck is all I can say.
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Buying it to try is another matter and one that i personally find a bit odd. Hints of tyre kicking? I'd wait for a demo model in smiths to try, far as i know no other UK seller will probably have them as demo units. Then buy one and if its faulty do the ereader merrygoround until you get a winner.
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That is possibly what they are trying to defend themselves from. There's no doubt some people buy things then decide they just don't like it and want to return it, but with ereaders it's buying it and then finding the screen isn't quite as white as it should be and instead looks a bit grey, or the light has a yellowish brown tint instead of a creamy tint. Not clear faults, perhaps just manufacturing variances.
For example, when I bought my PW2 from Amazon, I requested a replacement because I though the light looked a bit blue. They sent me out a replacement and I was able to compare the two models and discover one really was quite blue at any light level, while the other was nice and white (with only a slight bluish tinge at very low light settings in the dark). I returned one and kept the other. Hassle free and no questions asked. I tried to explain these kinds of issues to WH Smith when considering buying the Aura, and that was when they told me unless it was a clear fault they couldn't return them to Kobo. The sensible answer is to do as the manager has agreed to with Josieb1, at least let her open it up and have a look at it in store.
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Originally Posted by Josieb1
I have decided to bite the bullet and have reserved a H20 to pick up in store later today, i've spoken to the manager and he has said that if i open it in the store and i'm not happy he can 'deal with it at the time', not sure what that means but hubbys coming with me. Wish me luck  |
I bet you come home with a new ereader today and will be delighted with it (it'll knock the socks of your Aura!), but good luck anyway.
