Quote:
Originally Posted by Joeldmtl
So I repeat, given Kobo's history of bugs and the weakness of their Customer Care, would you buy another Kobo e-reader?
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I've purchased almost every Kobo ereader since the original model for myself and family and friends. There have been issues with firmware bugs but they have gotten a lot fewer over the years. I only dealt with Kobo's customer service once for a hardware issue and they shipped me a replacement with a shipping label for the RMA'd unit. I did have to ship the failed unit back at my expense.
Otherwise, my dealing with them over three ebook issues have been fairly straightforward since Customer Service managed to duplicate my problems with the ebook formatting or availability for download.
Actually, I should mention one niece who has ongoing problems with her Mini but then I don't think anyone at Kobo thought about potential issues with crumbs and ghod alone knows what else collecting under the edge of the bezel from her purse/book bag/lunch bag.