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For what it's worth, I've bought four different Kobo devices - the Mini, the Vox, the Aura HD, and the Glo (which I sold to someone else) . I've had some firmware issues (WiFi based), but the newer firmwares have minimized or fixed such issues for me in recent months.
I've never seen the issues you reported, and I've been using my Glo (until last month) fairly regularly since it came out in late 201.
And I'm eyeing the Aura H2O after seeing it in store today, and comparing it to the Aura HD they had on display. . For me, they've always managed to fix the issues in their firmware, and I've talked to their tech support only one time - which was for the Kobo Vox. Now THAT was bad . At least it got official Play Store support in the end.
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