[Joeldmtl]

The reason I'm asking this question is because of a problem that I've recently started to have with my Kobo Touch and the lack of Kobo Customer Care's ability to provide a solution. It seems the only solution they constantly provide me with, in my many calls to them, is “Do a factory reset”.

As I've posted before, my Kobo Touch (2 years old - N905B) has recently started to freeze while I read. After a few minutes, it unfreezes and responds to the string of instructions that I had given it while it was frozen. Then it functions properly until the next freeze. I believe this only started after my recent upgrade to firmware 3.8. Prior to that I was very pleased with my Kobo Touch. It did everything I wanted from an e-reader.

I guess it can be better described as "slow processing", makes me feel that the problem has to do with memory buffering (but I'm no software expert).

I've read (on Mobilereads Kobo forum and other websites) that other readers are having this same problem.

I've tried:
logging out/in,
Pin hole reset,
Factory reset (several times)
Deleting all my books, except one new one, to see if the problem is being created by a corrupt file
Downloading a new book to see if the problem occurred there (it did)

So I repeat, given Kobo's history of bugs and the weakness of their Customer Care, would you buy another Kobo e-reader?