I don't know if this is related, but a few weeks ago I ran into an ebook from B&N that resisted conversion via the "tools." It turns out I had to create a new key file by tweaking my name as it appeared on my CC. I either dropped my middle initial or first name, but after that I've had no problems.
My purchases from B&N have dropped off, largely from my displeasure at their new download policy. I assume the tools try both key files now.
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