Quote:
Originally Posted by Josieb1
For kindle replacements they normally send out refurbished devices.
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I've not had experience of Kindle replacements but I've had refurbished items from other suppliers/manufacturers. Cosmetically I've never been able to distinguish them from new units and in many cases I suspect they are returns or re-box'es. Amazon will get units back from customers who simply didn't like the product/changed their mind and units where the packaging has been damaged. Such units will in effect be new.
Whilst I wouldn't like one of these as a substitute to a new factory fresh unit, unless at a suitable discount as a warranty replacement for a faulty unit I've no problem with the practice. Where I have had such units I've never had a problem with them.
On a different tack my wife's kindle PW1 developed a screen fault at around 10 months old. Fortunately it was purchased from John Lewis, took it back and they said "we don't repair those we just replace. Unfortunately we no longer stock the PW1, will you accept a PW2". "Oh well go on then" I said.
