Quote:
Originally Posted by rwhe
Thanks! I did use my lunch break to call that number.
The first person I got through to was able to look up my order fairly easily, and gave me a tracking number, saying it was for Canada Post. Unfortunately, Canada Post rejected it as invalid; it's about three digits too short, for one thing. So mine is wrong too.
|
Yeah, I called a second time, and they "verified" the invalid number, and also said they didn't know when the device had actually shipped out... rather... amazing, to say the least.
When I got home, turns out the device had arrived
The tracking number on the customs form, and what was passed to USPS, was a completely different number. That number worked fine on the CanadaPost website. Pulled the packing slip out, and the number they gave me *was* on a shipping label underneath, which if I had to guess, was improperly generated or some such, so they did the second one?
I'd never actually had to deal with Kobo Customer service before, and I have to say I'm "mighty impressed"
