Quote:
Originally Posted by taustin
And that's the problem. All companies have screw-ups. An employee having a bad day, technical problems, defective products, it all happens. All companies have problems.
The test of a company's character is how they respond. Kobo responds . . . poorly, and slowly. The lesson I get from this thread is that they are so inept at handling their customer's money that they cannot tell if they got paid or not, cannot pull up financial records based on an account user name, and see if, or how many times, they got paid. That is simply unacceptable. That's the sort of thing that gets them in trouble with the authorities if they ever get audited. Or they're just making it difficult on purpose.
Either way, I'm inclined to go back to paper books before doing business with them (since I have stronger, though different objections, to Amazon's ebook walled garden, and there may soon be very few other alternatives left).
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Google Books has become my go-to. Not only do they usually have the best prices for epub books, but they've got more free PD books than you could read in several lifetimes.
I can't vouch for their customer service because, frankly, I've never had a problem. That may be another discussion for another day.