Quote:
Originally Posted by tubemonkey
I hate 1-click. I think the practice is deceitful. I want to see exactly where the funds are coming from before hitting the final buy button.
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Absolutely. My next Amazon chat shows they are trying to rival Kobo for incompetence.
Quote:
You are now connected to Amazon from Amazon.com
Me:I got a $5.00 credit so I could buy coins. I bought coins and it's only one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins.
please refund my charge
Amazon:Hello, my name is Mohan. I'll be happy to help you today.
Me:The credit was given a few minutes ago via chat because I didn't get free coins promotion
Amazon:I'm sorry for the inconvenience you experienced in this case.
Can you please tell me what are you trying to purchase?
Me:I got a $5.00 credit so I could buy coins. I bought coins and it's only one click so I can't see how something is paid for until after I pay. I rarely buy Kindle books for this very reason. Of course I was charged for the coins.
please refund my charge
Amazon:I have issued a full refund of the book for you. The amount will be credited to your same payment method within 2-3 business days.
Me:what book? I didn't buy a book, I bought coins!!
Amazon:Okay
I have refunded 500 Amazon Coins to your account.
Me:I need a refund to my credit card that was charged for purchasing 500 coins!
Amazon:Yes ,It'll be refunded to your credit card.
within 2-3 business days
Me:thank you
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My account still shows a $5.00 app credit.