Quote:
Originally Posted by Ravensknight
It is seeing threads like this over and over again that make me leery of using Kobo. I have used them to buy 2 books before, but everytime I think about buying a book there, I feel like I am walking into a minefield, never knowing when something is going to go KaBloom!
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Stories like Crich70's and others are a nightmare and should never happen. But the reality is that in the vast majority of cases purchases are fine and problem free. It's like broken screens: if you went on perception of how often they happen based on how much they are talked about on here rather than a rational thought of how often they occur you'd never buy any e-reader. Do they happen? For sure, just like billing screw-ups happen. Just not very often.
And Kobo doesn't help the perception of the number of their screw-ups when they happen because they aren't the fastest or easiest about getting things straightened out which means they get lots of talk.