Quote:
Originally Posted by mycurlylocks
I have a friend that received hers today. She's not a member here. Hers was damaged. The bottom third of the screen is black. She said the box wasn't dented, or anything, so I must have happened in packing the unit in the box.
Now she's waiting for a return email from Kobo. I wished her luck. I've been waiting five days now for a response about a book I couldn't download or sync.
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I've had no need so far to contact Kobo's support, but most of what I read indicates borderline sloppiness; is that a commonality?