Thread: Aura H2O preorder countdown
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Old 09-30-2014, 07:33 PM   #156
robko
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Posts: 2,454
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Join Date: Jul 2010
Device: Kobo
Quote:
Originally Posted by MGlitch View Post
Well I was charged yesterday (monday), did not get any shipping info, waited until today (tuesday) in the evening to contact Kobo.

My H20 -should- ship tomorrow but might not. I do have to say I was expecting worse CS from all I've read. I tried the webform and never got anywhere, I then told them to call me and never got a call, finally I just called them and while there was a wait I was helped and the guy seemed fairly knowledgeable about what was going on.
What CS told you has 50:50 odds of being correct, and that will be due to chance. They likely have no actual access to whether you device shipped or not. It would not surprise me if it shows up at your door tomorrow. In past there has seemed to be some challenges between Kobo/Canada Post in getting a tracking number out. If memory serves my Aura HD showed up on the release date and I got my tracking email later that day (after delivery).
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